Big Wins Terms & Conditions — Everything You Need to Know

These terms and conditions apply to the Big Wins platform (https://bigwins.ws) and all associated services. Big Wins is an internationally licensed online Sports Betting and gaming platform serving Bangladesh and other countries worldwide.

The following terms apply specifically to users in Bangladesh. Big Wins reserves the right to update these terms at any time. Any changes take effect immediately upon publication on the website.

• Big Wins provides services exclusively to legally eligible adults — users must be at least 18 years of age.
• Big Wins cannot be accessed from countries where online betting is prohibited by law.
• Each user may register only one account. Multiple accounts are strictly prohibited.
• Using Big Wins' services for any unlawful activity is strictly prohibited.
• Violation of any part of these terms and conditions may result in immediate account closure.

To open an account with Big Wins, you must provide accurate and complete information. Registering with false details is considered a violation of these terms.

• At the time of registration, you must provide your real name, date of birth, correct address, and an active mobile number.
• A copy of your National ID (NID) or passport may be requested for account verification.
• Big Wins may request KYC (Know Your Customer) verification at any time. Withdrawals may be held until verification is complete.
• Always keep your password confidential. You are responsible for any activity carried out on your account by others.
• Any changes to your account details must be reported to Big Wins promptly.
• Accessing Big Wins via a proxy or VPN, or creating a false identity, is strictly prohibited.

All bets on Big Wins are settled in accordance with the applicable rules. Please read the relevant event rules carefully before placing a bet.

• Once a bet is confirmed, it cannot be cancelled or changed — though a Cash Out option may be available in certain cases.
• If the odds change before a match or event begins, the odds at the time the bet was placed will be considered final.
• If a match is cancelled or suspended indefinitely, the stake for that bet will be refunded.
• Big Wins is not liable for any disruptions to live betting caused by loss of internet connectivity.
• Big Wins reserves the right to void any bet placed at incorrect odds due to a technical error.
• Minimum and maximum betting limits are set individually for each market and are subject to change.

Big Wins supports fast and secure transactions through popular Bangladeshi mobile banking services including bKash, Nagad, and Rocket. All transactions are completed through encrypted channels.

• The minimum deposit amount is ৳500 (BDT). Maximum single deposit limits may vary depending on the payment method.
• Deposited funds are typically credited to your account within 15 minutes. Minor delays may occur on bank holidays.
• Withdrawal requests are typically processed within 24 hours. VIP members enjoy even faster processing.
• Your account must be fully verified before withdrawals can be processed. Withdrawals from unverified accounts are not permitted.
• Withdrawals must be made to the same payment method used for the deposit — transfers to third-party accounts are not permitted.
• In cases of money laundering or suspicious transactions, Big Wins reserves the right to freeze the account and conduct an investigation.
• Any transaction issues must be reported to support within 48 hours.

Big Wins offers a range of bonuses and promotions — including welcome bonuses, reload bonuses, cashback, free bets, and VIP rewards. Each bonus comes with its own terms and conditions.

• Bonus cash and free bets cannot be withdrawn directly. The specified wagering requirements must be met first.
• The wagering requirement for the welcome bonus is typically 5 to 10 times the bonus amount.
• It is strictly prohibited for the same individual or household to open multiple accounts in order to claim bonuses.
• Bonuses are subject to an expiry period. Once the deadline passes, any unused bonus will be automatically cancelled.
• Big Wins reserves the right to modify or cancel any promotion. Eligible users will be notified before any changes take effect.
• If bonus abuse is suspected, Big Wins may suspend the relevant bonus pending completion of an investigation.
• Voucher codes can only be used when specific conditions are met, and each code is valid for one use only.

Big Wins believes betting should be a form of entertainment — not a source of income. We encourage all users to play responsibly.

• If you feel betting is getting out of control, use the self-exclusion option immediately.
• You can set a deposit limit at any time from your account settings.
• Parents and guardians are responsible for ensuring that individuals under 18 do not access or use Big Wins.
• If problematic gambling behaviour is detected, Big Wins may recommend support resources to the user.
• Contact our support team for help with problem gambling.

Big Wins reserves the right to temporarily or permanently close accounts in the following circumstances.

• Violation of the terms and conditions may result in immediate account closure.
• Evidence of fraud, bonus abuse, or match manipulation.
• If an account is opened using a false identity or incorrect information.
• Operating multiple accounts.
• Users who wish to close their account may submit a request to our support team.

If an account is closed, any remaining balance will be returned once verification is complete. However, balances may be forfeited in cases of terms violations.

Big Wins treats the security of your personal data as a top priority. We use industry-standard encryption technology to keep your information protected.

• Personal information provided at registration is used solely for service delivery and identity verification.
• Big Wins never sells your personal information to third parties.
• Where legally required, information may be shared with regulatory authorities upon request.
• Full details on our use of cookies and tracking technologies are outlined in our Privacy Policy.

Big Wins strives to provide uninterrupted service; however, Big Wins will not be held liable in the following circumstances.

• Any losses resulting from technical errors, server downtime, or internet disruptions.
• Any financial loss resulting from the user's own negligence or error.
• Delays or failures caused by third-party services (such as mobile banking providers).
• In the event of natural disasters, cyberattacks, or other circumstances beyond our control.
• Big Wins' total liability shall not exceed the total amount deposited by the user under any circumstances.

Big Wins reserves the right to amend these terms and conditions, in whole or in part, at any time. Users will be notified via a notice on the website and may also be informed by email.

• Continued use of Big Wins after updated terms are published will be considered acceptance of those new terms.
• For any questions or concerns regarding the terms, please email support@bigwins.ws.
• Any disputes with Big Wins will be addressed through amicable negotiation in the first instance.