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Data Protection Policy

Big wins Privacy Policy — Your Data Is Safe With Us

The security of your personal data is our top priority at Big Wins. This Privacy Policy clearly outlines what information we collect, why we collect it, how it is protected, and what rights you have.

Last Updated: January 2026
256-bit SSL Encryption
Data Is Never Sold
GDPR-Compliant
Secure Server Storage
24/7 Support
Table of Contents

Summary: Big Wins respects your privacy. We collect only what is necessary, never sell it to third parties, and protect it with industry-standard encryption. This policy tells you exactly what data is used and why.

01

Introduction & Scope

This Privacy Policy applies to Big Wins (https://bigwins.ws) and all associated services. By using our platform, you are considered to have accepted this Privacy Policy.

Big wins operates in accordance with international data protection laws and GDPR guidelines. We believe every user should have full control over their personal data — which is why we keep everything transparent.

  • This policy applies to the website, mobile app, and all online channels.
  • Our Privacy Policy does not apply to any third-party websites that may be linked from this site.
  • This policy may be updated when new services are introduced.
02

What information we collect

Big Wins collects several types of information — some directly from you, and some automatically as you use the platform. See the details below.

Data Type Example How We Collect It
Identity Name, Date of Birth, NID Number Registration Form
Contact Email, Mobile Number, Address Registration Form
Financial Mobile Banking Number, Transaction History Payment processing
Technical IP address, device information , browser type Automatic
Usage Betting History, Preferred Sports, Session Duration Platform usage
Verification NID copy, photo ID, selfie KYC Process

big wins only collects data that is necessary to provide services and ensure security. No unnecessary personal information is ever requested.

03

Purpose of Data Use

Big wins uses your data for specific, legitimate purposes. Each purpose is clearly outlined below.

  • Account management: To handle registration, login, account verification, and security.
  • Payment processing: To process deposits and withdrawals and to prevent fraud.
  • Service improvement: To analyze user experience and improve the platform.
  • Promotions & Bonuses: To keep you informed about relevant offers and bonuses (subject to your consent).
  • Customer support: To troubleshoot issues and provide customer support.
  • Legal obligations: To meet the requirements of regulatory authorities.
  • Responsible Gaming: To identify problematic behavior and provide appropriate support where needed.

Your data is never sold to advertising agencies or third-party marketers. Big Wins uses your information solely to improve its own services.

04

Cookies & Tracking Technologies

Big Wins uses cookies and similar tracking technologies on its website. These tools help enhance your browsing experience and ensure the platform runs smoothly.

  • Essential Cookies: Required for login sessions and security — these cannot be disabled.
  • Functional cookies: Used to remember your preferences (language, theme).
  • Analytics Cookies: To understand page popularity — without collecting any personally identifiable information.
  • Marketing Cookies: To show you relevant promotions — you can turn this off at any time.

You can manage cookies at any time through your browser settings. However, disabling essential cookies may cause some features to stop working properly.

05

Data Sharing Policy

Big wins never sells your personal data. However, limited information may be shared with trusted parties under specific circumstances.

  • Payment Processors: Only the information required to process transactions via bKash, Nagad, and Rocket.
  • Identity Verification Services: Through secure channels to complete the KYC process.
  • Legal Authorities: In response to a lawful legal order or a request from a regulatory authority.
  • Fraud prevention: With security partners to detect and prevent suspicious activity.

Any third party we share data with is bound by our privacy standards and may only use the data for the specified purpose.

06

Data Security Measures

Big Wins protects your data using multiple layers of security — covering both technical and organizational safeguards.

  • All data transmissions are secured with 256-bit TLS/SSL encryption.
  • Passwords are hashed using the bcrypt algorithm and never stored in plain text.
  • Sensitive data stored on our servers is protected with AES-256 encryption.
  • Regular security audits and penetration testing are conducted.
  • Only authorized personnel have access to specific data — in line with the least privilege principle.
  • Users are encouraged to enable two-factor authentication (2FA).
  • Data backups are stored in secure, encrypted locations.
07

Data retention period

Big wins does not retain your data longer than necessary. Each category of data has a defined retention period.

Data Type Retention Period Reason
Account Details 5 years after account closure Legal Obligation
Transaction History 7 Years Financial Regulatory Requirements
KYC Documents 5 years after account closure Identity verification records
Support Contact 3 years Service Improvement
Log File 1 Year Security Monitoring
Marketing Consent Until consent is withdrawn Promotional Communications

Once the retention period expires, data is securely deleted or anonymized so that individuals can no longer be identified.

08

Your rights

As a Big Wins user, you hold several important rights over your own data. We respect these rights and are committed to helping you exercise them.

Your data rights

Big Wins follows GDPR-compliant practices. You have full control over your data.

Right to Access Data
You can request a full summary of the personal data Big Wins holds about you. Full details will be provided within 30 days.
Right to Correct Data
Contact support to correct any inaccurate or outdated information. We'll update it promptly.
Right to erasure
After account closure, you may request deletion of your data in accordance with applicable legal obligations.
Data Portability
You can request a download of your data in a machine-readable format (CSV or JSON).
Right to Object to Processing
You can object to how your data is used for specific purposes — especially for marketing communications.
Right to restrict processing
In certain circumstances, you can request that the use of your data be temporarily restricted.

To exercise these rights support@bigwins.wsto send us an email. We aim to respond within 30 days.

09

Protection of Minors' Data

Big Wins strictly prohibits providing services to anyone under the age of 18. We do not knowingly collect any data from minors.

  • Age is verified at registration, and accounts belonging to users under 18 are closed immediately.
  • If we are notified that a minor has registered by mistake, the relevant data will be deleted immediately.
  • Any action related to a minor's data will be taken upon request from a parent or guardian.

If you believe a minor is using Big Wins, please notify us immediately at support@bigwins.ws.

10

Policy Updates

Big Wins may update this Privacy Policy as needed. For significant changes, you will be notified via your registered email and a notice will be posted on the website.

  • Check the "Last Updated" date at the top of the policy to confirm you are reading the current version.
  • Continued use of Big Wins after any changes will be considered acceptance of the updated policy.
  • If you have any objection to a change, please notify us within 30 days.
11

Contact & Complaints

For any privacy-related questions, requests, or complaints, please reach out to our dedicated privacy team.

  • Email: support@bigwins.ws — responses are typically provided within 24–48 hours.
  • Subject line: Including "Privacy Request" in your email subject line will help us process your request faster.
  • Response time: Standard requests within 7 days; complex requests up to 30 days.

Our support team can assist you in Bangla with any questions you may have. Privacy isn't just a policy at Big Wins — it's a promise.

What makes the Big Wins Privacy Policy different?

We don't just say we protect your data — we actually do.

Maximum encryption
Every transaction and piece of data you share is secured with 256-bit SSL encryption — banking-grade security, guaranteed for every session.
No data selling
Big Wins never sells your personal information to third parties. Your data is used solely to provide you with our services.
GDPR Compliant
Operated in accordance with international data protection standards. Your rights are protected under globally recognized principles.
Transparency in plain language
Everything is explained in plain, simple language instead of complex legal jargon — so you always know exactly how your information is being used.
Defined Retention Period
Each type of data has a defined retention period. Once that period expires, the data is securely deleted.
24/7 Privacy Support
For any privacy-related questions, our Bangla-speaking team is available around the clock to help.

Play Safe, Win with Confidence

Your data is fully protected at big wins. Register today and experience betting on a platform you can trust.

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